Reference

Indonesia Privacy Policy at cinema77

This page tells you what we collect when you open an account, move through the lobby, or use Aviator, Sic Bo, and Lucky Neko from mobile or desktop.

Account DataDevice LogsChat HistoryLocal Law

Explore The Lobby Read FAQ

How We Handle Your Data

cinema77 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We keep your data tied to a clear account purpose: login, support, payment matching, and safety checks. For deposits through DANA, OVO, GoPay, and QRIS, we store the sender name shown on the channel, the amount, time, status, and transaction reference so we can trace a

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record back to your balance. We may also keep device fingerprints, IP logs, and cookie tags to spot unusual sign-ins or repeated failed requests. If a case must be held longer, we keep it only as long as local law or an open dispute requires. You
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can ask for a copy, a correction, or closure by contacting support from the same account email or phone number. When access or eligibility is discussed, it depends on local law and is available only where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST CHANNELS

Send Privacy Requests To Us

The fastest path is live chat inside your account, and we also accept privacy mail through WhatsApp or email when you need a record. We tag each request by account ID, check the email or phone on file, and route it to the right team. Our desk handles these requests daily from 09:00-23:00 WIB, so you have a clear window to reach us.

Team online

Live Chat

Open chat from the account menu, send your privacy request, and include the email or phone on file. We use that thread to confirm identity, track the case, and reply with the next step.

Send the request from your registered number if you want a mobile record. We can ask for a recent login time or payment channel detail, then use it to verify you before any change.

Email

Use email when you need a written trail for correction, closure, or data copy requests. We answer in the same language you use, and we keep the thread attached to your account record.

DEVICE AND COOKIE

Cookies, Devices, and Security

We treat your account as the control point for every privacy change. When you switch between Android, iPhone, or desktop, we use cookies and device logs to keep the session matched to…

What We Collect

We collect account name, contact channel, device type, browser data, and payment traces from DANA, OVO, GoPay, and QRIS. We use those fields only to run access, support, and account checks.

Cookies and Session

Cookies help us remember your login state and spot a new phone or browser. If you clear them, you may need to pass a fresh login step before you can change privacy settings.

Account Security

If a login looks unusual, we can ask for a one-time code or a recent contact check before we act on sensitive changes. That protects your mail, phone, and balance-linked records.

Retention Window

We keep support chats, payment traces, and device logs only for as long as we need them for service, dispute handling, or a legal hold. After that, we delete or mask fields that no longer serve a purpose.

Who Can See It

Only the support team handling your case, the payment team reconciling a channel, or the security team checking an alert can access the relevant record. We do not use it for unrelated messages.

How To Change It

Send a request from the same email, phone, or chat thread on file, tell us what you want changed, and we will confirm the account before we update or close any record we can change.

Privacy Questions We Hear Most

These are the questions we hear when you want to open an account, adjust contact data, or check what stays in our files. We answer with the same account details you use for chat, then link the reply to your email or phone so the next step is clear. If your request touches local rules, we follow the law that applies in your region.

We collect the name you enter, your contact channel, login time, device type, and the payment trace linked to DANA, OVO, GoPay, or QRIS. We use it only for access, support, and matching account activity.

Cookies help us remember your session and spot sudden device changes. Device logs help us see if a new phone, browser, or IP needs a fresh check before we allow sensitive account changes.

Yes. Send the request from your registered email, phone, or chat thread, tell us what should change, and we will confirm the account before we correct, close, or export the records we can share.

We keep support chats, payment traces, and security logs only as long as we need them for service, dispute handling, or a legal hold. After that, we remove or mask fields that no longer matter.

Only the staff handling your case can see the relevant payment trace. That usually means the payment team, the support agent on your thread, and the security team if a login alert needs checking.

Use live chat, WhatsApp, or email from your account. We ask for the same email or phone on file, then route the request to the right team and reply during our daily 09:00-23:00 WIB window.

Yes. If your request depends on region rules, we follow the law that applies in your location and only proceed where local law permits. That keeps the process clear and tied to the correct jurisdiction.

Indonesia Privacy Policy at cinema77

Send Privacy Requests To Us

Live Chat

WhatsApp

Email

Cookies, Devices, and Security

What We Collect

Cookies and Session

Account Security

Retention Window

Who Can See It

How To Change It

Privacy Questions We Hear Most

01 What data do you collect when I open an account?

02 Why do you keep my cookies and device logs?

03 Can I ask for a copy or correction of my data?

04 How long do you keep my records?

05 Who can see my payment records?

06 How do I contact cinema77 about privacy?

07 Does local law change what you can request?

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